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UniDentalDirect Warranty Program – Terms and Conditions

Warranty to the professional provider who made the original treatment
1.0 UniDentalDirect guarantees that, if any UniDentalDirect implant installed fails to remain in the bone in which it is implanted within a period of 25 years, UniDentalDirect will replace the implant and restorative components, placed on the implant at the time of failure, with the same UniDentalDirect implant and restorative components at no charge (the only possible changes are related to diameter and/or length). In case one or more of the products are no longer commercially available, an alternative solution can be chosen. Restorative components may consist of any of the components which were installed in the failed implant site.  Pre-operative and post-operative x-rays will be asked, if condition apply.

1.1 The warranty does not include temporary or provisional restorations.

Warranty to the patient
2.0 UniDentalDirect guarantees that, if any UniDentalDirect implant installed fails to remain in the bone in which it is implanted within a period of 25 years, UniDentalDirect will replace the  implant and restorative components, placed on the implant at the time of failure, with the same UniDentalDirect implant and restorative components at no charge (the only possible changes are related to diameter and/or length). In case one or more of the products are no longer commercially available the professional performing the treatment can chose an alternative solution. Restorative components may consist of any of the components which were installed in the failed implant site. Procedure and other charges for which UniDentalDirect has not received compensation are not covered by UniDentalDirect and should be addressed to the professional provider who made the original treatment.

2.1 The warranty does not include temporary or provisional restorations.

Eligibility
3.0 Patient was eligible for implant treatment at the time of the procedure.

3.1 Only original UniDentalDirect surgical and prosthetic components in the patient case in which the UniDentalDirect product failure occurred were used, including implants, cover screws, healing abutments, permanent abutments, prosthetic screws, prosthetic cylinders, crowns, bridges and bars. Using any non original UniDentalDirect component will void this warranty.

3.2 Have performed the treatment in accordance with UniDentalDirect prescribed procedures and instructions as published at the time of such treatment and in accordance with accepted dental practice. Contraindicated implant and/or restorative techniques as described in procedures and instructions published by UniDentalDirect will make the Warranty null and void.

3.3 Have complied with the handling and material instructions of UniDentalDirect as published at the time of preparation, design and finishing. Non-compliance with the procedures and instructions published by UniDentalDirect will make the Warranty null and void.

3.4 Ensure that the patient complies with generally accepted standards of good oral hygiene. Implants and restorations that fail as a result of poor hygiene maintenance and/or infections may not be covered under the program.

3.5 There was no trauma at the time of failure. The UniDentalDirect warranty covers only normal life use of UniDentalDirect implants and prosthetics. Accidents and trauma are not covered.

UniDentalDirect shall not be obliged to furnish benefits under this Warranty Program with respect to any UniDentalDirect implant if the failure of such an implant or product is caused by trauma or by the patient in whom such an implant was installed.

3.6 This Warranty does not apply to any products that were modified by anyone out of the control and direct supervision of UniDentalDirect.

4. Claims
Send all failed products and the other components placed by the treatment provider properly sterilized in a closed container and completed Implant Failure Guarantee Questionnaire to UniDentalDirect within three months after the implant failure occurred.

 5. Modification or Termination of Warranty Program
UniDentalDirect may modify or terminate this Warranty Program at any time. Changes to or the termination of the Warranty will not affect guaranteed products installed prior to the date of the change or termination.

6. Limitations on Warranty Program
EXCEPT FOR THE WARRANTY DESCRIBED IN PARAGRAPH 1 ABOVE, NEITHER UNIDENTALDIRECT NOR ANY AFFILIATED COMPANY WHICH MANUFACTURES OR DISTRIBUTES ANY UNIDENTALDIRECT COMPONENTS MAKES ANY WARRANTY WITH RESPECT TO UNIDENTALDIRECT COMPONENTS, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED GUARANTEES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.

In addition, UniDentalDirect and all such affiliates disclaim all liability to a treatment provider for lost earnings, income or profits, failure of a treatment provider to conform to generally accepted standards of dental practices and all other direct or indirect, incidental or consequential damages resulting or arising from the design, composition, condition, use or performance of UniDentalDirect components.

7. Application of Warranty
This Warranty is exclusively for the benefit of eligible treatment providers and is not for any other person or entity, including any patient except for the warranty given directly to the patient in paragraph 2 above.

8. Entire Agreement
Except as set forth herein, neither UniDentalDirect nor any affiliate of UniDentalDirect makes any representation, warranty, covenant or other undertaking relating to UniDentalDirect products and this Warranty sets forth the entire understanding and supersedes all prior agreements and discussions relating to the subject matter contained herein.