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Returns Policy


Return Policy

To help maintain our customer 100% satisfaction guarantee, most merchandise purchased from UnidentalDirect.com may be returned within 90 days for a full refund or a replacement (no restocking fee).

All product returns require a RA#, (return authorization). A RA number must be issued within 90 calendar days after the date of purchase; it will be valid for 14 calendar days after it’s issued.


Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.


If you purchased a product from UnidentalDirect.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.

Defective items:

An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund.

Damaged items:

All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.

Return shipping:

Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.


We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within seven business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

How to Return Merchandise:

Please email us at contact@unidentaldirect.com or contact us at 1-866.928-7830 for a return authorization number (RA #). If you do not have the return form, we will provide it to you together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.

Product Condition:

Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. screws, carriers, vials, Lot info, etc.), in the original manufacturer box and packaging. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

Mail to:

UnidentalDirect.com –Returns RA Number:

21015 NE 32 Ave., Aventura, FL 33180, United States of America